Depart LAX at 1125pm, Wednesday May 5, arriving to Singapore at 0735am, Friday, May 7. Please make sure you check in 3 hours prior to your international flight departure. Your Singapore Airlines baggage allotment is 2-50lb bags and your surfboard baggage is counted towards your allotment. Please make sure your baggage is checked through to Jakarta. After arriving at 0735am, you have 1 hour and 50 minutes to make your 0925am connecting Singapore Air Flight to Jakarta. Once you exit the plane, go to the information desk to confirm what terminal your 0925am Singapore Air flight departs from.
Your baggage will be checked directly from LAX all the way to Jakarta, so you will not need to pick it up in Singapore.
Depart Singapore at 0925am arriving to Jakarta, Indonesia at 1010am, May 7.
Once you exit your Singapore Airlines flight from Singapore, you will need to obtain your on-arrival tourist visa. You have the choice of a Free Visa (if you’re staying less than 30 days in Indonesia) or a $35 US Visa (extendable). Some countries require an approved Visa prior to arrival and please check directly with Kandui Resort Management or your country’s embassy. Once you have your Visa, go to the information desk to confirm what terminal your Garuda Air 200pm flight departs from. Best to do this prior to collecting your baggage (there should be a info desk once you exit the plane). Once you collect your baggage and depending on what terminal your Garuda Airlines flight is departing from, you will either need to take the train or a bus to your connecting terminal or your flight may be in the same terminal your Singapore Air flight arrived to (the information desk will relay this info to you once you clear customs) .
Your Garuda Airlines ticket may already have what terminal the flight is departing from, but best to confirm it with the information desk since flights change constantly in this part of the world. Customs may try to convince you to get the paid Visa, but politely say you're staying less than 30 days and want the free Visa.
Depart Jakarta, Indonesia at 200pm arriving to Padang, Indonesia at 355pm. Your Garuda Airlines baggage allotment is 2-50lb bags and your surfboard baggage is counted towards your allotment. Once you collect your baggage and exit the Padang airport terminal, look for the Kandui Resort Team (just look for the Kandui Resort shirts). From there, our team will help and guide you to our transport vehicles and take you to the hotel that either our travel partners or Kandui Resort Management has reserved for you. Your hotel reservation will be under your name and the balance can be taken care of with Visa, MasterCard or Indonesian Rupiah (please make sure to let your CC/Bank know your are traveling to Indonesia so they do not block your CC charge). Each hotel has a restaurant and bar to relax for the remainder of the day.
If you have multiple bags and need help, there are porters available to help. They can be a bit aggressive but best to tell them you need one person to help you. They will grab your bags and carry them to our transport and best to have $3 US as tip ready to go. Also, resist the urge to eat outside of the hotel. The food in Padang is different than what most westerners are used to and the wrong meal will ruin your holiday.
Please come down to the lobby and restaurant area at 0600am where our team will be waiting. They will handle your baggage while you enjoy breakfast. At 645am, meet back in the lobby where our team will be waiting and show you to our transport vehicles waiting to deliver you to the Mentawai Fast Ferry transfer boat. The Mentawai Fast Ferry will depart at 0730am from the harbor and arrive directly in front of Kandui Resort around 1030am. Our team will be waiting with our boats to transfer you to the island where our management team will be waiting. Lunch will be ready shortly after and our team will walk you through what to expect during your holiday.
Arriving and departing guests both take the same Mentawai Fast Ferry transfer boat so once you arrive on the island, things will be a little chaotic with 18 people arriving and 18 people departing. Please bare with Kandui Resort Management and we’ll do our best to get you into your Uma and out into the surf!
Enjoy your time on the island!
Please have your baggage packed and ready on the front porch of your Uma by 1100am. Our team will pick it up shortly after and ensure it makes it to the Mentawai Fast Ferry transfer boat. Lunch is served at 1130am and shortly after our resort boats will transfer you to the Mentawai Fast Ferry. The Mentawai Fast will depart around 130pm arriving back to Padang around 430pm. Our team will be waiting for your arrival, handle all of your baggage and direct you to our transport vehicles. You will be transported directly to the airport to connect with your 740pm Garuda Air flight to Jakarta, Indonesia.
Please do not help with your baggage. Kandui Resort has a process to ensure your bags make it to the boat, back to the mainland and safely to the airport.
Depart Padang, Indonesia at 740pm arriving to Jakarta, Indonesia at 935pm. Your Garuda Airlines baggage allotment is 2-50lb bags and your surfboard baggage is counted towards your allotment. Your flight will arrive at 935pm and once you exit to plane, grab your baggage and exit the airport terminal. Once outside, look for the bus/shuttle area (you may need to ask where it is but it's located just outside of the terminal) for the Jakarta Airport Hotel Shuttle. The Jakarta Airport Hotel is aware of your reservation and the shuttle should be waiting or arriving shortly. Your hotel reservation will be under your name and the balance can be taken care of with Visa, MasterCard or Indonesian Rupiah.
The Jakarta Airport Hotel is within walking distance from your Terminal but is much easier to take the Hotel Shuttle. If the Hotel Shuttle is not waiting once you exit the terminal, please be patient and it will return shortly.
Please come down to the lobby 645am to enjoy breakfast and also schedule the Jakarta Airport Hotel Shuttle to the International Terminal to arrive at 745am. Depart Jakarta at 1115am and arrive to Singapore at 205pm. Your Singapore Airlines baggage allotment is 2-50lb bags and your surfboard baggage is counted towards your allotment. Please make sure your baggage is checked through to Los Angeles. Your flight arrives at 205pm and your connecting Singapore Air Flight to LAX departs at 8pm. Once you exit the plane, go to the information desk to confirm what terminal your 8pm Singapore Air flight departs from and ask where the food court is to enjoy lunch.
Your baggage will be checked directly from Jakarta all the way to LAX, so you will not need to pick it up in Singapore.
You will arrive to LAX at 855pm and you will need to clear customs. Once you have cleared customs, grab your baggage and you're on your way home or to a connecting flight.
You cross the international timeline when you fly back to LAX. So you depart Singapore on Wednesday, May 19 but also arrive to LAX on Wednesday, May 19.
Kandui Resort takes pride in being the only resort in the Mentawais that hosts a medical professional on-site for each one of our scheduled trips. The Mentawai Islands is one of the most remote locations on earth and our Medical Professional is on standby at all times to address our guest's medical needs. Kandui Resort also has an onsite medical room up to date with antibiotics, wound care and all the basic western medical supplies. While Kandui Resort has a supply of medical equipment and medicine, we strongly recommend that each guest brings their own medicine to ensure they have what they personally need.
See below for some of the medical items our Medical Team suggest you bring for your trip.
-Antibiotics for bacterial infections.
-Neosporin or anti-bacterial cream.
-Motion Sickness (Non-Drowsy)
-Bandaids or basic bandages for minor reef cuts.
Travel Insurance is mandatory for a Kandui Resort Trip. A typical travel insurance policy will provide coverage for trip cancellation, trip interruption, baggage delay/coverage, travel delay, emergency medical, emergency evacuation and travel accident. Kandui Resort is a very remote location and something as simple medical evacuation can cost over $10,000 US. Your safety is our biggest concern and Travel Insurance is 100% mandatory for each guest. A standard travel insurance will not only protect you medically but will allow offer financial protection in case of an unexpected accident or delay in your trip. Please contact us and we'll put you in touch with our travel partners to book a specific Kandui Resort Travel Insurance Policy.
MALARIA RISK TO THE MENTAWAIS
We strongly recommend that you visit with your Primary Care Physician before your trip to discuss the risk of Malaria and other tropical diseases in the Mentawai Islands, Indonesia. While legally, we need to advise you to listen to your Primary Care Physician, Kandui Resort Employees do not take any type of preventative Malaria Medication. The side effects of the preventative meds can be quite heavy and after almost 2 decades of business, we've had one case of Vivax Malaria. While there is Malaria in SE Asia, Kandui Resort Management and our Medical Team feel our area is safe enough that we recommend our employees not take the preventative meds. If anyone has any questions, please contact us and we'll put you in touch with our Head Resort Doctor to address your concerns.
Kandui Resort is a very remote location and making sure you have everything you need for your trip is the upmost importance.
Below is a general guide for what we recommend for your trip.
With the surfing world becoming more and more popular, it's becoming harder and harder to find a quality surfing location left in the world where surfing is still fun. Kandui Resort is one of these locations. Everyone that works and lives in our direct area has a vested interest in keeping things the same they have always been. While not everyone acts the way we hope, Kandui Resort does try to set an example on how to behave in the lineups.
Below are some of the general guidelines to ensure everyone has the trip of their lives.
1. Wait Your Turn.
One of the most difficult thing you can do on a trip to the Mentawais is wait your turn! With all the travel, time and logistics to get here, you will not see a higher level of froth than arriving Mentawai surfers. With few places left like the Mentawais, it's important to remember that you will be here at least 10 days, there's waves every day and waiting your turn ensures that everyone gets better waves over a longer period of time.
2. Arriving to a Surf Spot.
Nothing is worse than 10 surfers paddling straight out to a lineup, nothing. In the Mentawais, a good surf guide will send their surfers out in 2-3 at a time in 5-10 minute intervals. Sending out surfers like this sets a great vibe in the lineup and makes the difference between a good and bad session. The Mentawais are a very happy place so don't be afraid to hi to strangers and introduce yourself. Always remember that we're all visitors and we're all here for the same reason.
3. Let it Go.
Do not drop in, cave in a lip, foam ball a lip on someone under any condition. You are visiting one of the most remote locations on earth and aside from our on-site Medical Professional, you are at least 18 hours plus from proper medical care. After almost 2 decades in the Mentawais, we've seen our share of injuries and seeing someone get injured from something preventable is something we all strive to avoid.
If someone is misbehaving in the lineup or putting others at risk, please always try to tell your surf guide or management of the resort. If your guide/manager is not available, always confront this person in a friendly, understanding manner. Most people are reasonable and when approached in a reasonable manner, they respond in a reasonable manner. Do not ever put your hands on another person in the Mentawais. Violence is extremely frowned upon in this part of Indonesia and you will be evicted from the resort. Remember that you are a visitor to a different country with different laws and something as simple as a punch can land you in jail for months.
Kandui Resort takes pride in having the best surf guides in the Mentawais. Most of our surf guides have been with us for over half of our existence! Our guides are not only knowledgeable with our area for waves, but are extremely friendly and are here to ensure you have the best possible experience. Our guides are hand chosen by All Day Ray and are your gateway to finding the best possible surf in this world.
Below is a basic breakdown of what guests can expect while staying at Kandui Resort.
Guides are here to put you on the waves of your life, not take them from you. Everyone has been to a resort where the surf guide takes all the good waves and takes away from your experience at the resort. You will not find this type of mentality at Kandui Resort. Guests have been and will always be #1 and our guides always yield to them in the lineup. Our guides are here to help and guests should always feel that every wave is available to them at any time.
Guides will let you know the general time when boats depart, forecasts, where to sit in the lineup, hazards to watch for and are available at any time.
Guides are your gateway into the Kandui Resort world. They are available at any time with questions about the surf, the resort or just anything in general. They are here to help and please feel free to ask as many questions as you need.